Enchanted Teapot Terms & Conditions
By reserving entertainment with The Enchanted Teapot you hereby agree to the following terms, conditions and policies listed below
ALL DEPOSITS ARE NON-REFUNDABLE. Should you need to postpone the visit for any reason we require at least 48-hours notice before your party’s scheduled date and time. You may then postpone the visit for up to one year from the date of your party.
FULL PAYMENT IS NOT REQUIRED TO BOOK. Your reservation will be confirmed once a deposit is paid. Payment in full is due within 24 hours in advance of your scheduled event / visit.
PLEASE NOTE: We are in no way affiliated with Disney, Marvel, Pixar, Sony Pictures, Viacom, Nickelodeon or other trademarked companies. Our character creations are our own interpretations and costumes are uniquely handcrafted. We do not rent nor sell ANY trademarked products nor materials. We have no intention of infringing on any copyright and take every necessary precaution to avoid doing so. Please note that it is not our intention to violate any copyright laws, so we attempt to make our characters different from well known, licensed, patented and or copyrighted characters using uniquely designed costumes and names of our own characters. Should you have the need for any licensed, patented/copyrighted characters at your event, we ask you to please contact the company/copyright licensed holders for your specific targeted character. We DO NOT offer any licensed costumed characters from TV or movies. The characters that we offer are NOT name brand copyrighted characters and are named of our own creation. Any resemblance to nationally known copyrighted characters is strictly incidental. If you have any questions regarding this issue, we encourage you to contact us. In addition, we will only accept bookings from individuals who are aware that we DO NOT offer nor represent any licensed characters from TV or movies.
As matter of practice, we do not sell or rent costumes to clients.
We require a 30-minute arrival window and start time. This means: if you should select, for example 1:00 PM then the entertainer can arrive anytime between 1:00 PM and 1:30 PM. Once the entertainer arrives, they will begin and then stay for the agreed event time, for example, one hour. So, if you select arrival between 1:00 PM and 1:30 PM then if the entertainer arrives as early as 1:00 PM, they will then stay till 2:00 PM; should their schedule put them there as late as 1:30 PM they would then stay till 2:30 PM.
Please make sure all guests are on their best behavior. Performers reserve the right to leave the event due to inappropriate or hostile behaviors, which include but are not limited to verbal or physical abuse, pushing, hitting, pulling on entertainer or the costume etc.
Please have a room or area for our entertainer to change in if needed and a secure place to leave their belongings. Also, depending on the season, our performers require a COOL (or WARM) SHADED AREA, NOT BE IN DIRECT SUN, FREE OF DIRT, MUD, SAND, AGGRESSIVE WIND, and RAIN. (Dry Grassy areas are OK.) Due to the quality of our costumes, we cannot perform in elements that may be damaging to our costumes. Performers reserve the right to leave the location if they are being subject to damaging conditions. Please have an alternate location prepared in case of inclement weather.
Should any concerns arise during the booking with regards to our services or the quality of our services rendered, we require that you contact us while the entertainer is present at your event. This allows us an opportunity to make any adjustments, therefore resolving any issues. Once the entertainer leaves your event it is mutually assumed and agreed that you, as the customer, were satisfied with our services.
We have many actresses and actors that portray our characters. Please be aware that you may not receive the same actress/actor as pictured on our website or at prior events. Specific entertainers cannot be guaranteed. Bookings are based upon performer availability.
The agreement of the entertainer to perform is subject to detention by sickness, accidents, or accidents to means of transportation, riots, strikes, epidemics, acts of God or any other legitimate conditions beyond the control of the entertainer or this company. Should the entertainer not arrive within the agreed 30-minute window, then the deposit is refundable, however should you decide to allow the performer to entertain at your event then the deposit is not refunded and full balance is rendered.
This is a legally binding Release, Waiver, Discharge and Covenant Not to Sue (collectively, “Release”), made voluntarily by me, the undersigned Releasor, on my own behalf, and on behalf of my heirs, executors, administrators, legal representatives and assigns (hereinafter collectively, “Releasor,” “I” or “me”, which terms shall also include Releasor’s parents or guardian, if Releasor is under 18 years of age) to The Enchanted Teapot. As the undersigned Releasor, I fully recognize that there are risks to which I may be exposed by participating in the program, trip or other activity described on our website is attached to and incorporated in this Release (the “Activity”). As the undersigned Releasor, I understand that THE ENCHANTED TEAPOT does not require me to participate in this Activity, but I want to do so despite the possible dangers and risks and despite this Release. With informed consent, and for valuable consideration received, including assistance provided by THE ENCHANTED TEAPOT, as the undersigned Releasor, I agree to assume and take on myself all of the risks and responsibilities in any way arising from or associated with this Activity, and I release THE ENCHANTED TEAPOT and all of its affiliates, divisions, departments and other units, committees and groups, and its and their respective governing boards, officers, directors, principals, trustees, legal representatives, members, owners, employees, agents, administrators, assigns, and contractors (collectively “Releasees”), from any and all claims, demands, suits, judgments, damages, actions and liabilities of every name and nature whatsoever, whenever occurring, whether known or unknown, contingent or fixed, at law or in equity, that I may suffer at any time arising from or in connection with the Activity, including any injury or harm to me, my death, or damage to my property (collectively “Liabilities”), and I agree to defend, indemnify, and save Releasees harmless from and against any and all Liabilities. As the undersigned Releasor, I recognize that this Release means I am giving up, among other things, all rights to sue Releasees for injuries, damages or losses I may incur. I also understand that this Release binds my heirs, executors, administrators, legal representatives and assigns, as well as myself. I also affirm that I have adequate medical or health insurance to cover any medical assistance I may require. I agree that this Release shall be governed for all purposes by law, without regard to such law on choice of law. I have read this entire Release. I fully understand the entire Release and acknowledge that I have had the opportunity to review this Release with an attorney of my choosing if I so desire, and I agree to be legally bound by the Release. THIS IS A RELEASE OF YOUR RIGHTS, READ CAREFULLY AND UNDERSTAND BEFORE AGREEING.
By reserving entertainment with us you agree to our terms, conditions and policies listed above.
WHAT HAPPENS IF A GUEST BECOMES ILL, UPSET OR MISBEHAVES? The party character is only responsible to entertain the children at your party. Any behavior or health issues with children must be taken care of by a parent or party host. Good behavior is always promoted, it is the responsibility of the host/hostess to monitor and take charge of any children who are not behaving. If a child/adult at your party exhibits inappropriate, abusive or rude behavior, our entertainer can leave with or without notice. It is the responsibility of the client to be in control of the guests at the event while our entertainer is present.
WHAT IF MY GUESTS ARRIVE LATE? All party visits MUST begin at the scheduled time agreed to by the client at the time of the booking and will end upon the agreed duration time. All events are based on a schedule and work best when all guests arrive on time. Late guests are welcome to join in upon arrival. Once our entertainer arrives at the event, they will be ready to begin. Our entertainers are not required to wait till your guests arrive in order to begin the visit. It is the clients’ responsibility to make sure to schedule the correct time of the visit and that their guests are on time.
WHAT CAN I DO TO ENSURE THAT THE PARTY GOES SMOOTHLY?
1. Please try to reserve a close parking spot for the performer, so she/he will not have to fight to find parking, walk far or be delayed in any way.
2. Have water available for the character to drink throughout the visit.
3. Have a room or area for our entertainer to change in if needed.
4. Have a power outlet available for us to use for our music. If there is not one available close to where you are having us do the visit, please supply an extension cord for us. That way we can have the music nearby. We bring a Bluetooth speaker for your convenience.
5. If you are planning an outside party, make sure the area is guarded from heat/sun, or from any wet weather. Be sure to make us aware of all exclusively outdoor venues ahead of time to make proper arrangements.
6. Have a clean, dry, shaded area for the visit, free of dirt, mud, water and any other bad weather conditions that may cause damage to costumes or inhibit our entertainers from performing.
7. Be available to aid your party character at all times. Keep close watch of children and guests throughout the visit.
8. Have your cameras ready throughout the party, you don’t want to miss any special moments of your child and guests with our party characters!
WHAT IS YOUR CANCELLATION / RESCHEDULING POLICY? If you decide to cancel the visit after you book with us you agree to forfeit your deposit. All deposits are non-refundable. If you give us at least 48-hours notice prior to the day of your party you may postpone the visit. You have up to one year to reschedule your party.
DO YOUR ENTERTAINERS ACCEPT GRATUITY? Absolutely! The entertainers that serve you are all well trained and make it their number one priority to ensure your party is a success. Gratuity is not included in the total of your package price, so if you want to show your entertainer that you loved their performance, gratuity is a great way of doing so. Though it is not expected, it is always appreciated and is definitely customary in this industry. Tipping an entertainer is just like tipping a waiter or waitress; Gratuity is usually between 15%-25% of your package total is a typical tip amount and is appreciated.